Dopravní podnik Ostrava a.s.

Statutární město Ostrava

Travelling with a payment card on the lines of the Ostrava Public Transport Co. Inc.

1) Foreword

Dear passengers,
You are holding an informational brochure in which we want to get you acquainted with an extension of the electronic check-in system in vehicles of the Ostrava Public Transport Co. Inc. and with a new check-in method.
With the use of the EU fund ROP Moravia-Silesia in 2015, we acquired an advanced technology for passengers´ check-in using the ODIS contactless smart cards. In order to increase the quality of services, travel comfort and availability of travel documents, we are now coming up with another innovation that shifts the check-in of passengers to a world-class level. Since mid-2016, passengers have the option to purchase single electronic tickets in the Ostrava public transportation with ordinary contactless bank cards. It makes the passengers’ check-in significantly simpler and more convenient.
Please, pay attention to the following information about traveling with a contactless payment card.

 

2) Basic terms

Picture no. 1

Payment card
is a contactless payment card intended for contactless payments that is issued both to natural and legal persons mostly by bank institutions. In order to be used in the public transportation, it needs to be a contactless payment card that is marked with a symbol as shown on Picture no. 1.
CC
is a clearance centre of the ODIS Coordinator Ltd.
DPO
is the Ostrava Public Transport Co. Inc.
Check-in
means touching a payment card on a terminal at boarding.
Check-out
means touching a payment card on a terminal at exit.
Electronic ticket
is a single transfer or non-transfer ticket purchased through check-in terminal, with ODIS card or payment card.
ODIS
is an Integrated transport system of the Moravian-Silesian region.
Terminal (check-in terminal)
is a device in the DPO vehicles that serves for a check-in of passengers through the ODIS card or a payment card.

 

3) Travelling with a payment card

Payment cards are accepted by all terminals which the vehicles of the Ostrava Public Transport Co. Inc. are equipped with. The conditions of use are included in the Tariff for the transportation of passengers of the Ostrava Public Transport Co. Inc. as well as in the Transport terms and conditions of the Ostrava Public Transport Co. Inc.
Using payment cards during transport complies with the requirements of the card associations Visa and Mastercard and it allows clearance of all types of contactless payment cards VISA and Mastercard (whether debit, credit or prepaid), which allow proceeding contactless offline transaction (note. some types of contactless stickers are not featured to do so).
In case of any problems with the clearance of a payment card on our terminals, it is necessary to contact the issuing bank, or use the e-mail address: dopravnireseni@csob.cz

 

3.1) Using payment card in the vehicle

Picture no. 2 and 3

Check-in
If passengers want to check in using a payment card (i.e. purchase a single electronic ticket), they need to touch the payment card on the terminal at each boarding to the vehicle, see Picture no. 2.
After successful touching of the payment card on the terminal, the display shows “Payment card registered”, see Picture no. 3.
Electronic non-transfer ticket (Check-out within 10 minutes of journey)

If passengers do not plan to transfer to another vehicle and if their journey does not take longer than 10 minutes, they have to terminate their journey when getting off the vehicle by touching the payment card on the terminal (Check-out).
The terminal screen displays “Payment card registered“ - see Picture no. 3.
Electronic transfer ticket (Transfer within 45 minutes of journey)
If traveling for over 10 minutes or if traveling with transfers, passengers do not need to touch their payment cards on the terminal every time they get off. If not, the system evaluates their fare based on the real times of touching the card or the times of transfers.
If passengers touch the payment card on the terminal, the terminal displays “Payment card registered“ - see Picture no. 3.
When transferring to another vehicle, it is always required to touch payment card on the terminal (Check-in).

 

3.2) Rejection of invalid payment card

Picture no. 4

If a payment card is listed among blocked cards (e.g. for not having a sufficient amount of financial means on bank account), the terminal shows “Invalid card – card is listed among blocked cards“, see Picture no. 4.

Problem resolution:

  • passengers shall contact the card issuer for verifying the reason, or
  • if the reason passed, the card may be removed from the list of blocked cards as follows:
    a) automatically every fourth or fourteenth calendar day of the month,
    b) passengers shall ask for a removal from the list of blocked cards in traffic on the website https://karta.odiska.cz/emvweb (registration required).

ATTENTION!
If the terminal displays “Invalid card – card is listed among blocked cards“, the ticket is not deemed as purchased, and passengers need to purchase their tickets in another way.

 

3.3) Rejection of unauthorized payment card

Picture no. 5

If passengers touch any unauthorized payment card on the terminal and the screen displays “Transaction declined“, see Picture no. 5, the payment card was declined. Unauthorized payment card – means that the card is no longer valid, is damaged, is not intended for use in public transport or it does not comply with the VISA or Mastercard standards.

ATTENTION!
If the terminal displays “Transaction declined“, the ticket is not deemed as purchased, and passengers need to purchase their tickets in another way.

 

3.4) Illuminated transaction signals after a card is touched on the terminal

The course of transaction is also displayed by illuminated signals in the headings of the terminal screen, see Picture no. 6.

Picture no. 6

 

4) Displaying individual touching of a payment card on the terminal

Picture no. 7

Within the "Advanced options" on the home screen and by selecting "Card Info", a list of registered payment cards in the vehicle may be viewed, see Picture no. 7.

5) Tickets

Only electronic single tickets – either transfer or non-transfer – can be purchase with a payment card. Purchasing other tickets (discounted, additional) is not possible.
The ticket prices are set out by the valid Tariff of the Ostrava Public Transport Co. Inc.

6) Clearance

The clearance of completed payment card transactions is performed daily at 3:00 pm in the CC. All journeys during the last billing period, which is the time between 3:00 pm of the first day and 2:59 pm of the following day, are cleared.
If passengers take more journeys and the total amount for these transactions within one clearing period exceeds the price of a 24-hour ticket, they are charged only the 24-hour ticket costs according to the applicable tariff.
The clearance is processed based on the individual payment card transactions or evaluating whether it was check-in or check-out.
The CC then sends a final payment transaction to the issuing bank.

7) Web interface for payment card holders

Web interface for cardholders is to be visited at karta.odiska.cz/emvweb.
Login to the web interface requires a registration. To register new cardholder, you must enter your e-mail address that serves as username, and a password.

On the web interface, the cardholder may:

  • view the list of transactions,
  • download the invoice to save it or print it,
  • change passwords,
  • submit a request for removal from the list of blocked cards,
  • add and delete other credit cards,
  • enter claims.
 

8) Claim about the above cleared amount

If passengers purchased their tickets with payment card, but disagree with the cleared amount, a claim can be applied at karta.odiska.cz/emvweb. The claim can be made only by a registered user. The claim statement is to be found again through the web interface. If the claim is recognized as justified, a financial compensation will be processed through a return transaction to the used payment card.
Passengers may also make a claim in person on the prescribed form in the Transport info centre of the ODIS Coordinator Ltd. at Poděbradova 494/2, Moravská Ostrava, 702 00 Ostrava or by e-mail to reklamace@kodis.cz
Passengers are entitled to make a claim as promptly as possible, but not later than two months from the date of defective provision of services. If not, the entitlement expires.

 

9) Transport inspection

Picture no. 8

The transport inspection shall be conducted in accordance with the applicable Contractual transport conditions of the Ostrava Public Transport Co. Inc. as follows:

a) Inspection through a terminal
If passengers submit a payment card during the transport inspection, the transport inspector shall ask them to re-touch their payment card on any terminal in the vehicle, carried out only if the terminal screen displays "Transport inspection". The terminal screen will display a list of registered payment card transactions in the vehicle, see Picture no. 8.
Touching a payment card on the terminal during the transport inspection does not lead to the purchase of another ticket.
b) Control through a control device of a transport inspector
At the request of a transport inspector, passengers shall touch their payment card on the control device.

 

10) Safety and data protection

Using credit cards in the transport complies with the security standard PCI DSS (Payment Card Industry Data Security Standard) that sets international rules defining the conditions for handling data of payment card holders. These international rules, whose fulfillment is required by card associations and card companies, are designed for organizations that process, transmit or store data from payment cards and card transactions.
Credit card information must be also protected by the cardholders themselves. PIN is never required for transactions in transport.

 

11) Other information

Terminals are operated only by the Ostrava Public Transport Co. Inc.
The service of using payment cards in ODIS, including the clearance in the CC, is operated and technically secured by the ODIS Coordinator Ltd.
More information about using payment cards in transport is to be found at www.dpo.cz or www.kodis.cz.

 

Implementation and modernization of check-in and onboard systems of public transport in Ostrava was financed by the EU, ROP NUTS II Moravia-Silesia.

Jste zde: Jízdné Dopravní podnik Ostrava Jízdné Travelling with a payment card on the lines of the Ostrava Public Transport Co. Inc.